Archive for January, 2009
Interview: Filippo Passerini (Head, P&G GBS)
Posted by Shashwat D.C. in Uncategorized on January 29, 2009
In an interview, Filippo Passerini spoke about the changes wrought by him at P&G and how he transformed P&G and the company transformed him.This story was published in the Dataquest Magazine.
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One of our strategies has been to anticipate the future, to stay ahead of the change
In his 27 years at P&G, one thing has been constant for Filippo Passerini; his quench for thirst and his pursuit of excellence. And in these years, he has held a series of leadership positions the UK, Greece, Italy, the U.S., Latin America and Turkey before taking the leadership of P&G’s Global Business Services (GBS) organization.
GBS is responsible for providing key business support and solutions to 138,000 P&G employees working in over 80 countries worldwide. In addition to IT, the services provided include finance and accounting, employee services, strategic sourcing, facilities management and consumer relations.
Hailing from the ancient and wondrous city of Rome, Passerini has earned his Doctorate in Statistics & Operating Research. On being asked about his passion, pat he replies, “I am passionate about learning, as I believe you always can do better or do more. Lessons can be learned in every aspect of your life+. In my youth, I used to play competitive chess. This taught me that you can only think so long; at some point, you need to move. This lesson is extremely relevant to the work we do in GBS. In a world that is accelerating faster than ever before, we must be able to develop our strategies — and act — quickly.” Little wonder, till date, GBS already has saved the company more than $600 million through shared services alone.
Climbing his way through the corporate world, Passerini is an avid mountaineer in his real life as well. He has scaled three peaks higher than 15,000 feet. He lives with his family in the US, working in P&G’s Cincinnati headquarters. In an extensive interaction with Dataquest, Passerini talks about the various issues that are critical to success of a company that was founded way back in 1837 and currently has 23 brands that have more than $1 billion in net annual sales and another 18 have sales between $500 million and $1 billion. Excerpts.
How is IT used to string together a mammoth enterprise like P&G that spreads across over 80 countries and having an employee base of over 138,000?
When we set out on our journey we had a clear IT vision. We wanted to bring the back office to the boardroom – leveraging IT as a driver for business transformation and growth. The approach we took was global, holistic and founded on partnership. First, we looked beyond IT, positioning ourselves as the “go to” organization for all key business services. Today, our Global Business Services organization covers over 85 services in the areas of employee services, finance and accounting, strategic sourcing, facilities management and consumer relations too. Secondly, we decided early to globalize our operations. Just as an indicator we standardized 72 systems in 70 markets in just 3 years and focused work in 6 global service and data centers. Finally, we reached out to grow relationships with strategic partners who support us in our work. Our IT partnership with HP is a great example here. Together, we have not only achieved above-projection cost savings with better services, we have also been able to tap into HP’s innovation capabilities and become much more agile. Read the rest of this entry »
1000 already. how many more?
Posted by Shashwat D.C. in Uncategorized on January 15, 2009
Over a 1000 Palestinians dead in the past 18 days of conflict, the news caster announced with a deadpan face. The statistics might not be big enough to scare, after all what is a mere thousand, when hundreds die every day. In a typical day, a couple of hundreds meet gory death somewhere in Middle East or Asia, if the terrorists are in the mood. For instance in the recent strike on Mumbai by terrorists (BBC prefers to call them gunmen; they are terrorist if only they hurt US or Brit citizens), within a span of 72 hours some 183 people lost their lives. Or in any of those car-suicide-blasts in Baghdad, 50-60 people getting blown away in bits is not uncommon. So, when one looks at 1000, somehow that does not seem all that much. After all, how many hundreds died when F16s dropped cluster bombs on Bosnia, just so that President Bill Clinton could divert the attention from the Monica Lewinsky affair (if one believes Michael Moore).
But that’s the trouble with statistics, they can look alarming or innocuous simply by the comparison one makes. Thus, compare the 1000 deaths in Gaza to the hundreds that die every day across the globe it doesn’t seem much. Now, think of your own personal loss, death of a close relative or at a close friend’s home. Picture now, a 1000 fathers, a 1000 mothers, a 1000 children, and a few thousand others wailing and beating their breast in anguish. Imagine the pervasive drops of tears that refuse to subside. Consider the anguish and the pain that a single traumatised family goes through. And suddenly this 1000 becomes depressing. Read the rest of this entry »
No ‘Jai Ho’
Posted by Shashwat D.C. in Uncategorized on January 13, 2009
Sitting in front of the TV, yesterday, I was bit by the slumdog. All the news channels were going gaga over the fact that the film was a major hit at the Golden Globe Awards, walking away with four awards. But the biggest news was that our very own AR Rahman had broken the shackles and landed a golden statuette, crediting a “billion people from India”.
Since then, every news channel makes me want to puff my chest in glory and take pride in the fact that an ‘Indian’ had won the coveted award. Every one that is anyone is talking highly either about the film or about AR Rahman; the actors in the films are traipsing from one studio to another talking animatedly about how close they are to Rahman and how wonderful Slumdog Millionaire is. But that isn’t all, Karan Johar has penned an article about his experience at the Beverly Hilton Hotel in Beverly Hills, California in BT. Then let Shahrukh Khan land in India, there will be a whole lot more stories of how Bollywood is now as great as Hollywood. Read the rest of this entry »
Why demonise Raju?
Posted by Shashwat D.C. in Uncategorized on January 8, 2009
It is a sad irony that what took 22 years to be made, crumbled in a span of 2 weeks. Satyam,one of the biggest IT players in India, would never be one again, not at least in its current form. The fear that is stalking every one’s mind is it an ill omen of more blood bath on corporate street, more skeletons tumbling out, more biggies taking a bow. If B Ramalinga Raju, the recipient of the Dataquest IT Man of the Year Award 2000, E&Y Entrepreneur of the Year Services award 1999, the Asia Business Leader Award 2002, and the Golden Peacock Award for Corporate Governance, cannot be trusted, who can be?
But let’s clear one thing, though Raju cheated the investors, clients, etc. he is certainly not a corporate thug out to make billions. Unlike Kenneth Lay from Enron, or Bernie Madoff, Raju claims to have been a personal fortune from the whole fiasco. The accounts being fudged at Satyam, were because of accounting indiscretion, what he referred as, “The gap in the balance sheet has arisen purely on account of inflated profits over a period of last several years (limited only to Satyam standalone, books of subsidiaries reflecting true performance). What started as a marginal gap between actual operating profit and the one reflected in the books of accounts continued to grow over the years. It has attained unmanageable proportions as the size of the company operations grew significantly (annualized revenue run rate of Rs 11,276 crore in the September quarter, 2008 and official reserves of Rs 8.392 crore).”
Don’t forget, Raju’s philantrophic interests, the Byrraju Foundation (that operates numerous charitable clinics, schools, hospitals in rural Andhra Pradesh), the Satyam Foundation, and the much appreciated 108 EMRI service in several states.
So, while might be very fashionable to compare the whole Satyam saga to WorldComm and Enron, it is important to distinguish between the two. The only time that Raju speaks his heart in the letter to the Board is when he says that the whole fraud exercise was akin to “riding a tiger, not knowing how to get off without being eaten.”
If that is indeed the case, then lets punish him for his follies, but lets not start a witch-hunt and demonize him. Even the mighty err, so could have Raju. The only thing that upsets me, is why didn’t Raju own up to the thing earlier, even as the things were going down he was reassuring everyone that all was good. If only he would have owned up then, B Ramalinga Raju would not have been such a maligned name, neither would have Satyam become a synonm for corporate fraud and treachery.
The Holiday Manifesto
Posted by Shashwat D.C. in Uncategorized on January 6, 2009
Years back, whenever I was in between jobs, and that was a rather frequent occurrence, I used to take off for a trip to some far-off place all myself. Thus in 2000 when I shifted from Nazara to Free Press Journal (FPJ), it was a 15-day tour of Himachal Pradesh, roaming from Dalhousie, Khajiar, Mandi, Rewalsar, Varanasi and back. In 2002 on quitting FPJ, I landed up in Delhi wanting to etch my names in the annals of journalism, and all I could do was, manage a desk job at Financial Express. But on joining that place, I made short trips to Jaipur to view all the magnificent forts and also to Dehradun, rather Mussorie to meet Ruskin Bond. Sadly, my Delhi adventure was short-lived, and year and more later, I had to bid adieu and shift bag-baggage to Mumbai, but before I did that, it was a 15-day tour of the North East, from Guahati, Tezpur, Shillong, and more.
Alas for the past many years, I have been grounded so as to say. It is not that I haven’t been travelling; I scanned the cities of Trivandrum, Kochi, Nagpur, Baroda (Vadodara), Kolkata, Chennai, and also made trip overseas, to the US, New York and San Francisco, and China, Shanghai. But all these trips have been borne out of some work or assignment. Since, I was not unattached and there was a purpose behind these trips, somehow even the trip to New York pales in comparison to my adventure in Dalhousie. The reason is pretty simple, I haven’t switched job for a long time, it has been over three years at a single place (the longest ever).
And the trouble is: I have been leading a very ‘purposeful’ life for the past few years. Most of my actions and deeds are guided by some notion of worthiness; options are weighed on the scales of worthiness and selected based on their merit. Anything that is pointless or inconsequential in my life, the mind like some fresh IIM MBA keeps debunking those based on what gains will accrue over time. Thus, anything trivial or frivolous is instantly discarded. My friends term it as 30+ Syndrome, a situation where you want to be as uncaring as you were a decade back but can’t be as you have an eye on how life will pan a decade later.
So, as I am caught between these two worlds, I have decided to hang my shoes, albeit temporarily, for some 20 odd days. Taking a holiday from work, thanks to the numerous PLs that were languishing in my account, I have decided to make the most of these days by trying to achieve as little as possible. In fact, I intend to make these 20 days the most ‘worthless’ days of my life, I want to do all the things that I want to do, and not the ones that I should be doing. To start off, I have made a list of all the ‘worthless’ things that I intend to do. Here it goes:
Peace with Mondays
New Year (Green) Tidings for You!
Posted by Shashwat D.C. in Uncategorized on January 2, 2009
Greetings and salutations! 2009 is upon us and as we embark on a new journey, I would like to extend my heartfelt tidings to you and your loved ones. May this year be filled with love, joy, prosperity, cheer, peace and good health. May all that you have hoped for and wished for, come true in the ensuing year.
In many ways, 2009 is a very symbolic year, dubbed as the International year of Astronomy by the United Nations, it marks the 400th anniversary of the first recorded astronomical observations with a telescope by Galileo Galilee and also the publication of Johannes Kepler’s Astronomia Nova in the 17th century, containing the results of the Kepler’s ten-year long investigation of the motion of Mars. It has been 400 centuries, since we have started exploring the cosmos.
Meanwhile, even as you read this mail, two interplanetary space probes, Voyager 1 and Voyager 2, traversing at some 16 km/s, are crossing the heliosheath (the very edge of solar system) and heading off into interstellar space. Both the probes are the farthest any human object has ever been; it takes light waves some 15 hours to traverse one-way between the crafts and us. Mankind has in, a very tiny wave, left a lasting mark on the vastness of this universe.
And it is not only in the vast interstellar space where we are leaving an imprint; right here on this beautiful planet we are doing the very same, albeit in a way our future generations will rue. Due to indiscriminate human actions (termed as anthropogenic factors by scientists), there are great changes taking place; glaciers and polar caps melting, sea-levels rising, forests disappearing, temperatures on the rise, species getting extinct, the list just keeps going on. Climate change is a reality that looms over our very survival as a species. Sadly, the whole issue has been caught in the net of governments and states that have often have blinkers on their eyes. As is the wont of such institutions, there is little action and lot of debate.
But all is not lost, as a race we are very resilient and resourceful and I very much wish that 2009 will mark that change. Hopefully in this new calendar year, each one of us in a very small way will take the onus to combat climate change. Let’s take an oath to not waste any of natural resources, be it food or water or even the pages that we indiscriminately print. Be conscious of our own individual carbon footprint in every action be it the exotic fruits that we purchase to the mode of transport that we take. Switch of all our appliances, and most importantly give up the use of harmful substances like plastic and the rest.
Long years ago, Mahatma Gandhi had given us a mantra that helped a nation rediscover itself. He had extolled the masses to “be the change, that you want to see in the world“. This mantra is still very much valid even in this age and time and I sincerely hope 2009 to be a year of change (like the one brought in the US) for the globe and for humanity.
On this note, I yet again wish you a very happy year ahead, hoping that it is wonderfully green as well.

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