Interview: Filippo Passerini (Head, P&G GBS)

In an interview, Filippo Passerini spoke about the changes wrought by him at P&G and how he transformed P&G and the company transformed him.This story was published in the Dataquest Magazine.

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One of our strategies has been to anticipate the future, to stay ahead of the change

In his 27 years at P&G, one thing has been constant for Filippo Passerini; his quench for thirst and his pursuit of excellence. And in these years, he has held a series of leadership positions the UK, Greece, Italy, the U.S., Latin America and Turkey before taking the leadership of P&G’s Global Business Services (GBS) organization.

GBS is responsible for providing key business support and solutions to 138,000 P&G employees working in over 80 countries worldwide.  In addition to IT, the services provided include finance and accounting, employee services, strategic sourcing, facilities management and consumer relations.

Hailing from the ancient and wondrous city of Rome, Passerini has earned his Doctorate in Statistics & Operating Research. On being asked about his passion, pat he replies, “I am passionate about learning, as I believe you always can do better or do more. Lessons can be learned in every aspect of your life+.  In my youth, I used to play competitive chess. This taught me that you can only think so long; at some point, you need to move. This lesson is extremely relevant to the work we do in GBS. In a world that is accelerating faster than ever before, we must be able to develop our strategies — and act — quickly.” Little wonder, till date, GBS already has saved the company more than $600 million through shared services alone.

Climbing his way through the corporate world, Passerini is an avid mountaineer in his real life as well. He has scaled three peaks higher than 15,000 feet. He lives with his family in the US, working in P&G’s Cincinnati headquarters. In an extensive interaction with Dataquest, Passerini talks about the various issues that are critical to success of a company that was founded way back in 1837 and currently has 23 brands that have more than $1 billion in net annual sales and another 18 have sales between $500 million and $1 billion. Excerpts.

How is IT used to string together a mammoth enterprise like P&G that spreads across over 80 countries and having an employee base of over 138,000?
When we set out on our journey we had a clear IT vision. We wanted to bring the back office to the boardroom – leveraging IT as a driver for business transformation and growth. The approach we took was global, holistic and founded on partnership. First, we looked beyond IT, positioning ourselves as the “go to” organization for all key business services. Today, our Global Business Services organization covers over 85 services in the areas of employee services, finance and accounting, strategic sourcing, facilities management and consumer relations too. Secondly, we decided early to globalize our operations. Just as an indicator we standardized 72 systems in 70 markets in just 3 years and focused work in 6 global service and data centers. Finally, we reached out to grow relationships with strategic partners who support us in our work. Our IT partnership with HP is a great example here. Together, we have not only achieved above-projection cost savings with better services, we have also been able to tap into HP’s innovation capabilities and become much more agile. Continue reading

Interview: Bob Rickert (CIO, Barclays)

In an interview, Barclay’s CIO Bob Rickert spoke about his own experiences with IT and banking. This story was published in the Dataquest Magazine.

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I am willing to outsource the doing but not the thinking

For Bob Rickert, cooking is more than a hobby. In his free time, he can be seen in his kitchen tossing up salads or fashioning up new cuisines and dishes, especially so for his 15-year-old son and 13-year-old daughter. The best thing about cooking is that you get to know immediately whether you did a good job or not because people will either eat your dishes or they wont. There is no two-ways about it, says Rickert.

Rickert uses the same fundamentals of feedback and response as he heads the IT department of one the top twenty companies, according to Forbes Global 2000 rankings, Barclays. He is CIO, Global Retail and Commercial Banking (GRCB) Technology, Barclays. Rickerts responsibility is to lead 7,000 IT colleagues globally to deliver IT capabilities and support for GRCB.

Starting his career at IBM, Rickert has taken up quite a few challenging roles in the design and development of technology before switching over to manage the IT systems at KeyCorp, the eleventh largest bank in the US. It has been around two years since Rickert has joined Barclays and is leading the charge in terms of making the organization more oriented toward customer needs and wants. To be successful, we need to understand that the reason we exist is to support Barclays customers and all the great technical wizardry is of no use if it is not creating value for our customers, he adds.

In an extensive interaction with Dataquest, Rickert talks about different aspects of IT management and what it takes to lead a major financial institution like Barclays. Excerpts

How do you think has the banking sector embraced technology? Was it willingly or was it coerced, due to legislations, etc?
The banking sector has embraced technology very aggressively and willingly. Many vendors would say that financial institutions are leaders in terms of technology adoption and usage. We at Barclays are focused on providing great service to our users and given just the volume of transactions, one would want to automate as much as possible. A company would like to maintain a consistent quality of service, which is hard to get if you rely on manual processes. This sort of philosophical approach is universal across the financial services industry, hence, banks and their likes are very much leaders in technology adoption.

How strategic is IT to the change management process, considering that the company has a history that goes back four centuries? Continue reading

I lived in the time of Obama

There is little doubt in my mind that in the coming years when I grow old and haggard and sit down for a chat with my grandchildren telling about all the things that I have witnessed in my lifetime, November 4th 2008 and January 20th 2009 will be two important dates.  I will mention the fact that the biggest and the most powerful nation of my time, for the first time ever achieved what it used to proudly proclaim, liberty and equality. It took nation some 232 years to finally deliver the promise it had made. By becoming the 44th president of the United States of America, Barrack Hussein Obama has finally proved that the nation is one of dreamers and achievers, not of Catholics, Protestants, Jews, or Mormons. Today the White House in Washington, DC, is no more just a white’s house.

Surely, my grandchildren will wonder as to what was so great about an African American becoming a president, when there were a huge number of Black Americans in USA. With a benign smile, I will tell them of the class struggles, how the Blacks or African Americans were niggers in the past. How through the ages, slave traders from Spain and Britain used to capture innocent people from Africa and make them lead a despicable existence in some farm. I will divulge how in spite of all tall claims of modernity, the American society was very much fractured on the basis of colour, though it might appear otherwise. I will give examples of rampant discrimination in every form, be it schools, colleges, workplaces, restaurants and even public transportation, talking about the life in ghettos, full of crime and penury.  I will also tell them about an incident that I had known about the race riots in America, after a Black (Rodney King, hopefully) was mercilessly battered by a few White cops.

In this context, I will paint Obama as a bigger hero than he was.  I will proudly boast of how I was in the US when the elections results were declared and how I witnessed the frenzy. Even as I talk, I will reach for my cupboard and from therein I will pull out yellowing copies of SF Chronicle and NYT dated November 3 and 4th, 2008. I will also show off the round pin-up batches of Obama campaign that I had picked up from an old vendor from San Francisco, with a small American star and stripe flag. I will preen about those days, reminiscing about how the entire world was completely wonderstruck and joyous about a Black Democrat being the President of the USA.

And then, I will tell about January 20th 2009, when Obama took the oath of office in front of millions of individuals that had thronged the White House.  I will briefly mention the whole ceremony, and also tell them of how Obama spoke to the world at large from the podium.  I don’t think I will be able to tell much about what he spoke, since his speech was not up to the historic moment.  Even now when I think of it, there is little that I can recall about his speech, it was just like the hundreds he has made over the past year or more. I will rue in front of my grand kids of how I sat in front of the television, waiting for every word from his lip, hoping that he will touch my chords, make me proud of this moment, reassure that course of history has been corrected, paint a picture of beautiful and equal future and how Obama did noting of that.  I will give them the example of Pandit Jawaharlal Nehru’s speech on India’s freedom, “at the stroke of the midnight hour, when the world sleeps..”.

Hopefully, I will have a lot more to tell my grand kids about Obama and how his presidency was vastly different from the rest, that he was not merely a Black or an African American President but a great one and that he might have made history by becoming the supreme commander, but he left a bigger mark on history as the supreme commander.

Just in case, my memory fails when I am older, I will read this post written on that historic night of January 20th, and then ask my grand kids to gather around me and tell them the story of a certain Obama and how I lived in his times.

1000 already. how many more?

Over a 1000 Palestinians dead in the past 18 days of conflict, the news caster announced with a deadpan face.  The statistics might not be big enough to scare, after all what is a mere thousand, when hundreds die every day.  In a typical day, a couple of hundreds meet gory death somewhere in Middle East or Asia, if the terrorists are in the mood. For instance in the recent strike on Mumbai by terrorists (BBC prefers to call them gunmen; they are terrorist if only they hurt US or Brit citizens), within a span of 72 hours some 183 people lost their lives. Or in any of those car-suicide-blasts in Baghdad, 50-60 people getting blown away in bits is not uncommon. So, when one looks at 1000, somehow that does not seem all that much. After all, how many hundreds died when F16s dropped cluster bombs on Bosnia, just so that President Bill Clinton could divert the attention from the Monica Lewinsky affair (if one believes Michael Moore).

But that’s the trouble with statistics, they can look alarming or innocuous simply by the comparison one makes. Thus, compare the 1000 deaths in Gaza to the hundreds that die every day across the globe it doesn’t seem much. Now, think of your own personal loss, death of a close relative or at a close friend’s home. Picture now, a 1000 fathers, a 1000 mothers, a 1000 children, and a few thousand others wailing and beating their breast in anguish. Imagine the pervasive drops of tears that refuse to subside. Consider the anguish and the pain that a single traumatised family goes through. And suddenly this 1000 becomes depressing. Continue reading

No ‘Jai Ho’

Sitting in front of the TV, yesterday, I was bit by the slumdog. All the news channels were going gaga over the fact that the film was a major hit at the Golden Globe Awards, walking away with four awards. But the biggest news was that our very own AR Rahman had broken the shackles and landed a golden statuette, crediting a “billion people from India”.

Since then, every news channel makes me want to puff my chest in glory and take pride in the fact that an ‘Indian’ had won the coveted award. Every one that is anyone is talking highly either about the film or about AR Rahman; the actors in the films are traipsing from one studio to another talking animatedly about how close they are to Rahman and how wonderful Slumdog Millionaire is. But that isn’t all, Karan Johar has penned an article about his experience at the Beverly Hilton Hotel in Beverly Hills, California in BT. Then let Shahrukh Khan land in India, there will be a whole lot more stories of how Bollywood is now as great as Hollywood. Continue reading

Why demonise Raju?

It is a sad irony that what took 22 years to be made, crumbled in a span of 2 weeks. Satyam,one of the biggest IT players in India, would never be one again, not at least in its current form. The fear that is stalking every one’s mind is it an ill omen of more blood bath on corporate street, more skeletons tumbling out, more biggies taking a bow. If B Ramalinga Raju, the recipient of the Dataquest IT Man of the Year Award 2000, E&Y Entrepreneur of the Year Services award 1999, the Asia Business Leader Award 2002, and the Golden Peacock Award for Corporate Governance, cannot be trusted, who can be?

But let’s clear one thing, though Raju cheated the investors, clients, etc. he is certainly not a corporate thug out to make billions. Unlike Kenneth Lay from Enron, or Bernie Madoff, Raju claims to have been a personal fortune from the whole fiasco. The accounts being fudged at Satyam, were because of accounting indiscretion, what he referred as, “The gap in the balance sheet has arisen purely on account of inflated profits over a period of last several  years (limited only to Satyam standalone, books of subsidiaries reflecting true performance). What started as a marginal gap between actual operating profit and the one reflected in the books of accounts continued to grow over the years. It has attained unmanageable proportions as the size of the company operations grew significantly (annualized revenue run rate of Rs 11,276 crore in the September quarter, 2008 and official reserves  of Rs 8.392 crore).”

Don’t forget, Raju’s philantrophic interests, the Byrraju Foundation (that operates numerous charitable clinics, schools, hospitals in rural Andhra Pradesh), the Satyam Foundation, and the much appreciated 108 EMRI service in several states.

So, while might be very fashionable to compare the whole Satyam saga to WorldComm and Enron, it is important to distinguish between the two. The only time that Raju speaks his heart in the letter to the Board is when he says that the whole fraud exercise was akin to “riding a tiger, not knowing how to get off without being eaten.”

If that is indeed the case, then lets punish him for his follies, but lets not start a witch-hunt and demonize him. Even the mighty err, so could have Raju. The only thing that upsets me, is why didn’t Raju own up to the thing earlier, even as the things were going down he was reassuring everyone that all was good. If only he would have owned up then, B Ramalinga Raju would not have been such a maligned name, neither would have Satyam become a synonm for corporate fraud and treachery.

Continue reading

The Holiday Manifesto

Years back, whenever I was in between jobs, and that was a rather frequent occurrence, I used to take off for a trip to some far-off place all myself. Thus in 2000 when I shifted from Nazara to Free Press Journal (FPJ), it was a 15-day tour of Himachal Pradesh, roaming from Dalhousie, Khajiar, Mandi, Rewalsar, Varanasi and back. In 2002 on quitting FPJ, I landed up in Delhi wanting to etch my names in the annals of journalism, and all I could do was, manage a desk job at Financial Express. But on joining that place, I made short trips to Jaipur to view all the magnificent forts and also to Dehradun, rather Mussorie to meet Ruskin Bond. Sadly, my Delhi adventure was short-lived, and year and more later, I had to bid adieu and shift bag-baggage to Mumbai, but before I did that, it was a 15-day tour of the North East, from Guahati, Tezpur, Shillong, and more.

Alas for the past many years, I have been grounded so as to say. It is not that I haven’t been travelling; I scanned the cities of Trivandrum, Kochi, Nagpur, Baroda (Vadodara), Kolkata, Chennai, and also made trip overseas, to the US, New York and San Francisco, and China, Shanghai. But all these trips have been borne out of some work or assignment. Since, I was not unattached and there was a purpose behind these trips, somehow even the trip to New York pales in comparison to my adventure in Dalhousie. The reason is pretty simple, I haven’t switched job for a long time, it has been over three years at a single place (the longest ever).

And the trouble is: I have been leading a very ‘purposeful’ life for the past few years. Most of my actions and deeds are guided by some notion of worthiness; options are weighed on the scales of worthiness and selected based on their merit. Anything that is pointless or inconsequential in my life, the mind like some fresh IIM MBA keeps debunking those based on what gains will accrue over time. Thus, anything trivial or frivolous is instantly discarded. My friends term it as 30+ Syndrome, a situation where you want to be as uncaring as you were a decade back but can’t be as you have an eye on how life will pan a decade later.

So, as I am caught between these two worlds, I have decided to hang my shoes, albeit temporarily, for some 20 odd days. Taking a holiday from work, thanks to the numerous PLs that were languishing in my account, I have decided to make the most of these days by trying to achieve as little as possible. In fact, I intend to make these 20 days the most ‘worthless’ days of my life, I want to do all the things that I want to do, and not the ones that I should be doing. To start off, I have made a list of all the ‘worthless’ things that I intend to do. Here it goes:

Peace with Mondays

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New Year (Green) Tidings for You!

Greetings and salutations! 2009 is upon us and as we embark on a new journey, I would like to extend my heartfelt tidings to you and your loved ones. May this year be filled with love, joy, prosperity, cheer, peace and good health. May all that you have hoped for and wished for, come true in the ensuing year.

In many ways, 2009 is a very symbolic year, dubbed as the International year of Astronomy by the United Nations, it marks the 400th anniversary of the first recorded astronomical observations with a telescope by Galileo Galilee and also the publication of Johannes Kepler’s Astronomia Nova in the 17th century, containing the results of the Kepler’s ten-year long investigation of the motion of Mars. It has been 400 centuries, since we have started exploring the cosmos.

Meanwhile, even as you read this mail, two interplanetary space probes, Voyager 1 and Voyager 2, traversing at some 16 km/s, are crossing the heliosheath (the very edge of solar system) and heading off into interstellar space. Both the probes are the farthest any human object has ever been; it takes light waves some 15 hours to traverse one-way between the crafts and us. Mankind has in, a very tiny wave, left a lasting mark on the vastness of this universe.

And it is not only in the vast interstellar space where we are leaving an imprint; right here on this beautiful planet we are doing the very same, albeit in a way our future generations will rue. Due to indiscriminate human actions (termed as anthropogenic factors by scientists), there are great changes taking place; glaciers and polar caps melting, sea-levels rising, forests disappearing, temperatures on the rise, species getting extinct, the list just keeps going on. Climate change is a reality that looms over our very survival as a species. Sadly, the whole issue has been caught in the net of governments and states that have often have blinkers on their eyes. As is the wont of such institutions, there is little action and lot of debate.

But all is not lost, as a race we are very resilient and resourceful and I very much wish that 2009 will mark that change. Hopefully in this new calendar year, each one of us in a very small way will take the onus to combat climate change. Let’s take an oath to not waste any of natural resources, be it food or water or even the pages that we indiscriminately print. Be conscious of our own individual carbon footprint in every action be it the exotic fruits that we purchase to the mode of transport that we take. Switch of all our appliances, and most importantly give up the use of harmful substances like plastic and the rest.

Long years ago, Mahatma Gandhi had given us a mantra that helped a nation rediscover itself. He had extolled the masses to “be the change, that you want to see in the world“. This mantra is still very much valid even in this age and time and I sincerely hope 2009 to be a year of change (like the one brought in the US) for the globe and for humanity.

On this note, I yet again wish you a very happy year ahead, hoping that it is wonderfully green as well.

The Blue, Black and the Pink of Recession

There is a riot of colors on nowadays. Red, pink, blue, black are pretty much in vogue thanks to current economic conundrum. Enterprises or companies are in the red, they are issuing pink slips, the employee mindset is pretty blue and beyond that there is a lot of black that enshrouds us all. It is a rather colorful time that we live in. Or is it really?

Many years ago, when I was in school, I had learnt about how things got their color, so why was a blue sky blue or a red shirt red. Apparently, it was all due to color dissipation, and the whole theory was coined by a great Indian scientist CV Raman (hence it was dubbed as the Raman Effect). Now, what my petite mind comprehended then was this, that light essentially is white and composed of the different colors, namely your VIBGYOR, of different wavelengths. Things or material depending on their make or characteristics absorb most of these varying wavelengths and reflect back a single or combination of some. This is what we term as color of an object.

So essentially a red shirt was red not because of some inherent redness. But simply because if some inane reason, the shirt absorbed the violet, indigo, blue, yellow, green and orange aspects of the shimmering white light and chose to throw back red at us. What my petite mind then concluded was almost as brilliant as Dr. Raman’s Raman Effect, Thus, red was red not because it was red but simply because it didn’t want to be one.

Now, coming back to our mundane existence, and the colorful times that we live in these days. Much of gloom that shrouds is psychological in nature than anything else. If I recall right, John Chambers, CEO of Cisco, had warned quite a few quarters back that ‘We will talk ourselves into recession’. This was before the great tumble started. And like he had forewarned, things did happen quite like that.

In India of late naysayers abound. Everyday I keep hearing from my friends and colleagues stories of how different colors are laying off people left, right and center. Every company seems to be asking its employees to take a hike; even the good ol’ ethical Infosys is giving option to its employees to take an annual vacation at half the pay.

Well, it’s true that we live in a globalized world and anything that majorly affects anybody, affects everybody. So, in spite of all the rhetoric by the politicos in India, the global meltdown will have a major impact on India, especially the darling of all, BPO and IT sector.

Yet, the pall of gloom that surrounds us all is completely out of place. There was a specific reason why the US economy went down, much thanks to those brilliant billionaires at Wall Street. There is no real reason like that in India, after all the GDP is still growing at over 7%, there is still a huge untapped domestic market in India (remember Fortune at the bottom of the pyramid by CK Prahlad). In light of all this, the reaction of Indian enterprises by sacking people is hardly justified.

But, when you look closer than the one can fathom out the reason so as to say. Much of this is being used as a pressure tactic. For years company owners have been grumbling about high growth in salary wages of employees. Even an average performer in India expects a 10% hike per annum, so imagine the performers. During this appraisal cycle, there would be a spurt in attrition and recruitment. Since, there were scores of opportunities available, an ‘unfavorable hike’ was often a good reason for an employee to quit.

The tide has turned now, since there is an almost ubiquitous freeze on fresh recruitment, managers are sacking people on whimsical reasons not to settle scores but to send a message. The message is in bold, “Be Scared. Be Very Very Scared”. Hence, now poor people who have taken home loans or car loans are jittery all the time, though they mumble and grumble, they put their head down and labor. Most of the employees are quite happy if the wages are not raised and quite ecstatic if it is raised by some 5-10%. Recession has become a tool to manage people. Look closely at the people that are being chucked, low level contractual and middle managers. Not your high-paying executives.

Quite like the Raman Effect in science, enterprises in India are taking on a dire shade by the reflection they are sending out. To be honest, there is no real recession yet in India, it is merely a collation of all these different hues that are being sent out by organizations. For the past few years, the average programmer ruled roost, now it is time for payback. The management strikes back, so as to say..

Miss you, Bapu

It is 2nd October and we all should be relaxed since it a national holiday. But then there is so much to do on the day we get free; friends to talk to, homes to search, books to read, catch a flick in theatre, take wife out for dinner, sleep, eat and be merry. These days’ holidays are busier and stressful than your average working day. Nonetheless we look forward to a day off and every year on this date we thank heavens the fact that Mohandas Das Karamchand Gandhi was born on this day if it falls on a week-day and wish that he would have born on some other date if 2nd happens to be a weekend (a holiday wasted). Gandhi Jayanti is more importantly a holiday for us than anything else. Were it not so, how many would really bother when Mahatma was born?

It’s not that we dislike or detest Gandhi. In fact most of us respect Gandhi; after all he is the father of the nation the one who got us freedom from the foreign yoke, his garlanded photo adorns every government office, his statues are spread across Indian cities and towns, every city will have at least one MG Road, he is smiling at us from the numerous postage stamps, he is present in textbooks, on every currency note, on trains, in museums, almost everywhere.

Some years back, I had visited Gandhi’s Samadhi at Rajghat in New Delhi thanks to a colleague who had come from the UK and was very eager to visit Gandhi Ashram and Rajghat. It is a sad irony that these days, it is the people coming from abroad that are keen to know more of Gandhi then we do. I was disappointed and saddened by the opulence that confronted me at Rajghat. A huge piece of prime land with well manicured lawns for dignitaries to sit on, a white platform with words “Hey Ram” embossed on them and of course the light that burns all the time. All this for a man who lived most of his life in a loin cloth, ate just enough to sustain his body. Somehow from the little that I know of Gandhi from his works, I am sure that he would have completely disapproved of the way modern India has treated, made him a figurine and completely forgotten for the things that he stood for.

Bapu, as he was fondly called, was a fanatic humanist; in his eyes all were equal, the discarded and the downtrodden were especially dear to him. He staunchly stood up for what he believed and would not baulk even in the face of fiercest opposition. There are so many instances of Bapu standing firm on what he assumed to be right, even though everyone around him was telling him otherwise. I have seen the film Gandhi by Richard Attenborough several times, as a student when it was a compulsory screening and found it to be boring and too lengthy, to now when I stop flicking the remote when I see it being screened on any channel. In the film towards the climax scene, when the partition takes place and the whole subcontinent flares up amidst Hindu-Muslim riots, Gandhi decides to resolve the crisis in his inimitable way, he goes on a fast till all the madness has come to an end. And the best thing is that it does, the rioting actually stops. It was as if people though they may love or hate Gandhi, respected him nonetheless. Simply by walking hundreds of kilometres or by giving up food, Bapu could bring about a change that was not imaginable earlier. He never bothered about political correctness, compulsions or anything.

Sixty and more years have passed since the Britishers left in their ships and we Indians started on our tryst with destiny. In the years that have gone by we might have achieved quite many laurels on the world stage but continue to be hollow from within. Even now, there are communal riots in different parts of India, religious places are desecrated, bomb go off in busy marketplaces, there are caste wars, populations fighting over water, land, etc. Even after so many years, we are not Indians, but Hindu, Muslim, Brahmins, Baniya, UP, Madrasi and so many more. I wonder if that was the journey that we had set out to on August 15, 1947.

And when I think of all this, I just wish so strongly that the face that adorns the 50 Rupee note just comes alive. That Bapu comes to this land again and sets things in order. He would admonish us for what we have become, chide us and then show us the right path. The path that we should have taken, but didn’t. He would come and unite us as Indians, tell us what humanity is, what righteousness is. Simply by living with us, he would change us all. Bapu would awaken the national spirit within us. I never knew or saw Bapu, but yet I miss him dearly. Or maybe it is just that I am being a tad more sentimental since it is 2nd October today and is Bapu’s birthday. It could be that I am not as busy as I should be on any typical national holiday and so have more time to ruminate. Or probably, the film Gandhi has affected me so. Tomorrow will be a different day with loads of work and stuff to do. I will remember Bapu again, hopefully before 2nd October 2009 (which thankfully is a Friday, so a long weekend). His death anniversary falls on January 30th, but then it is not a holiday so won’t have time to indulge in such thoughts. While I am at it, let me conclude with a quote from Albert Einstein on Bapu; a thought that I think has already become a reality, at least for many like me.

I…regard Gandhi as the only true great figure of our age…generations to come will scarce believe that such a one as this ever in flesh and blood walked upon this earth.”

In memory of Rajlaxmi

(Quite a few months back, I had chanced upon the story of Rajlaxmi and her distraught family. Me and a few friends tried to pitch in by taking the story to the masses through media and get justice. Sadly, we have been not successful, and to a great extent our own lethargy is to blame. But everytime I pass through that stretch of street, I can almost see a ghostly apparition waiting on the sidelines, wondering whats gone wrong. I am publishing this piece that was meant to be circulated to all newspapers et al. May her soul rest in peace)

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Next time, you happen to be drunk and whizzing across the Link Road in the Western Suburbs of Goregaon or Malad, or just plain reckless, and happen to run over a person. Be calm; get out of the car, act concerned and offer to take the unfortunate person to the nearest hospital. Hoping there is no one accompanying him or her, drive down to Siddharth Hospital and admit the person (don’t forget to remove any belongings that might give the person’s real identity like a diary or so). Pose as a Samaritan in front of the doctors and nurses. Remember to give a false name and worry not for they will not ask for your contact numbers or any other details. In fact, they would not even bother to jot down your vehicle number or anything. Finding an opportune moment, under a pretext of getting medicines or something like that, give a slip. The staff at Siddharth Hospital is not only rather careless in the way it functions but it suffers from collective amnesia.

You might think it is just another fictional account, or another accusatory claim. Yet it is the horrific truth, for there is no other reason in the world, why woman in her forties met a sad end and her murderer is still at large. Rajlaxmi Pillai, was in her late 40s, unmarried and employed in a company in Kandivili (W). She lived with her old and ailing mother in Bangur Nagar, Goregaon (W). Everyday Rajlaxmi would leave for the company early in the morning and return in the evening. As she was ranked in the lower echelons of the employer, Rajlaxmi earned a few thousands every month. To be able to fend for herself and her ailing mother, she would cut every corner she could to save money.

Thus, Rajlaxmi would pack last night’s leftovers in her rather old steel tiffin-box and tug it along to office. She would often walk down to nearby places and travel strictly by the BEST buses. It would be a rarity, if she indulged herself and led a staid and somber existence till September 14, 2007. The day she met with a deathly accident.

It was around 6.30 p.m. in the evening, and Rajlaxmi had just disembarked from the bus at Bangur Nagar bus stop. The road has become quite crowded ever since Inorbit and Mindspace has come up in the area. She was in the process of crossing the street, and was half through when a speeding vehicle dashed into her. The impact was so strong that Rajlaxmi was lifted in the air and thrown quite many meters away — evident from dents on her tiffin box and her wrist watch that froze at that moment in time. Her head took the maximum impact and she lapsed in a coma immediately.

It is after this point that the story gets hazy. The people, namely slum dwellers, and a nariyal paani wala that who witnessed the accident cannot recall a thing about the person and the car. The coconut vendor (who would not have been more than 20 meters away from the accident spot) feigns complete ignorance of the incident. All that one can gather from the numerous interactions is that the murderer got out of the car, looked at Rajlaxmi and fearing public outcry offered to take her to nearest hospital. According to one person, there were two people, but it cannot be substantiated. The time was around 6.50 p.m.

Putting her in the backseat, the murderer took her to Siddharth Hospital in Goregaon (W). Dr. Nishad was on duty that day. According to Nishad’s account, the person  — aged around fifty and seeming like a south Indian – claimed that he had witnessed the accident was helping out a fellow being. There was no record made of him on the hospital registers (OPD Case 42273) and the hospital staff customarily wrote down the name, Shivkumar, as mentioned by the person. The hospital is also not equipped to handle serious cases. There are two creaky beds and there is no provision for even an X-Ray machine. Thus Rajlaxmi was given first-aid the kind given when you bruise your knees. The royal exception was a saline drip. According to Nishad, that is the best they can do and calls it ‘stabilizing treatment’.

Next the doctor says, they realized that Rajlaxmi (whose name was not known to them) needed to be shifted to a hospital with neurological care. So supposedly the doctors prepared an OPD document that would be required for the shift. The height of incompetence being, they did not have a copy of that document and even handed it to Shivkumar. It was around 8.30 p.m. and the police were yet to be informed..

The story gets even more bizarre. Under some pretext, Shivkumar makes an escape from the hospital with the OPD document. He drives away in the car and not a soul (namely the security folks) note down anything. After around an hour, the doctor is supposedly looking after patients in a ward and the nurse on duty calls him up to inform him that the murderer had escaped. Nishad rushes down and makes a note of Shivkumar’s car. “It was a red Alto and the last three digits of the registration number were 735,” he states. So, though he might seem incompetent, he had indeed bothered to ask about the vehicles number from Shivkumar but remembered only last three digits. Why did he not make a note of the number in the register itself? Time, around 9.30 p.m.

The hospital staff finally decides that it is time to call the police and rings up the Goregaon police station. Vinayak Jhimil a constable at the police station makes a trip to the police station, and makes note of the case. As murderer Shivkumar had removed Rajlaxmi’s diary, the police could not confirm the identity and were completely clueless about when and where the accident took place. Meanwhile, Nishad had left for the day and Dr. Bansode took charge (who was supposedly late and hence Nishad was working late). With no clues to go the constable returns back to the police station near Cinemax theatre on SV Road, with Rajlaxmi’s handbag that contains a small purse with some cash and a dented lunchbox.

Back in Bangur Nagar, Rajlaxmi’s mother is anxious. “My daughter was always on time, as she knew how worked up I used to get,” she recalls with tears streaming down her face. She calls up her daughters who stay with their families in nearby suburbs. Her two son-in-laws make inquiries at her workplace and find out that Rajlaxmi had left as usual on that day as well. The mother fears the worst. After some deliberation, the duo visit Goregaon police station to register a missing complain. It is past midnight and constable Jhimil shows them Rajlaxmi’s purse, which they recognize immediately.

They family rushes to Siddharth Hospital, and finds Rajlaxmi in coma. The hospital staff has made arrangements for her to be shifted to KEM Hospital in Lower Parel, as there is an ambulance that is waiting to take her there. The family is aghast and someone suggests that it would be more feasible for them to take her to Sai Clinic, a private nursing home rather than a government hospital. The arguments are clinching, as a trip to KEM would take over an hour at the least and Sai Clinic happens to be in close proximity.

The grief stricken family takes Rajlaxmi to Sai Clinic, and admits her at 1.30 am in the night. Not even once has Rajlaxmi showed any signs of life. The doctors attending to her at the clinic give a gloomy assessment. But there is little that the family can do except hope and pray.

Over the next few days, a number of tests are performed on Rajlaxmi, which display extensive damage to her brain. The lady had lapsed into a vegetative state. After 4 days and Rs. 75,000 later, the family decides to shift Rajlaxmi to Nair Hospital. The shift was necessitated by economics more than anything else. Rajlaxmi’s brother Vijay Kumar, who worked as an AC technician in the Middle East, had to chuck his job to return back to India. Thus, Rajlaxmi was admitted in Nair Hospital on September 19, 2007.

The hit and run case is being handled by Inspector Hande from Goregaon police station and he calls up Rajlaxmi’s brother-in-laws a few times to enquire about her state and to find any clues. They register the family’s views and could not go any further. After many agonizing days, Rajlaxmi succumbs to her injuries at Nair hospital. The date was October 3, and the post-mortem mentioned head injuries as the cause of death.

It had been over a fortnight since the car had knocked down Rajlaxmi, but the investigation carries on at a snail’s pace. It took police officials 3 days after Rajlaxmi’s death to complete the panchnama procedure. In fact, in was on October 27 that Inspector Hande took a statement from the doctor at Siddharth Hospital, Dr. Nishad. Over a month after the incident, he was candid enough to mention that the face impression made according to Nishad’s description might not be quite accurate due to the passage of time. And quite contrary to claims made by Nishad, he does not know that Shivkumar was supposedly driving a red Alto, with registration number ending in 735. “He did not tell me about it,” he says. But then why did he not do so earlier? He would not reveal anything more as investigations are on.

It has been over a month, since Rajlaxmi breathed her last. The police are completely clueless and the case is in a limbo. The Pillai family is in mourning, Vijay Kumar is jobless and Rajlaxmi’s mother is recovering from Malaria that she was stricken by in the past fortnight. Even though, Rajlaxmi was unmarried, she had hopes and aspirations for a better life. She had registered herself at one of the matrimony camps organized by the Kerala Kala Samithi in Goregaon. Alas, she is now dead and forgotten. No one from the community (the Malayalee Community), neither did the neighbors and resident of her building come to Rajlaxmi’s aid.

There are so many questions, but no answers. Why did Nishad at Siddharth Hospital let go the murderer? Was there really a red Alto with a driver named Shivkumar? Why is the police investigation proceeding in such a ludicrous manner? What is the link between Sai Clinic and Siddharth Hospital? Is there some sort of collusion between the investigative agencies and medical team at Siddharth? Why so much apathy in general?

The crest-fallen Pillai family is still trying to find answers but don’t know where to go. All the mother, weeping interminably, wants is justice. “My Rajlaxmi suffered a lot in life but bore on with fortitude. Her sad end merits some amount of dignity. She shouldn’t be just another file in a police station that will be closed in due course of time. Let the person who has done this pay for it. How else can I find peace,” she says. But more than that, it is also a matter of subsistence as well. With Rajlaxmi, the household income has vanished as well. The mother and the son are in dire situation currently. Some sort of monetary help would indeed alleviate the pain and suffering. The Pillai’s are too dignified to beg. But are we so heartless, so as not to listen?